Even after installing the Bitdefender antivirus application on your computer, there are times when the installation seems to be stuck halfway and will stand still at 25 %.Well, need not worry about that. You will see the following error message as a notification: Install Failed. Please retry installing from the site.To resolve the installation that is stuck midway, here are the steps:
Open the browser and enter the official Bitdefender support URL in the address bar.
Download the file com.biddefender.agent.log.plist. You must copy the downloaded file to the shared folder on your computer.
Open the command prompt from the Start menu and run a disk check to see if there is an error that might be causing the problem.
When the command prompt opens, type chkdsk and press the Enter button.
The command prompt will perform a disk check on the computer.
Click the Start button and go to the Applications folder.
In the Applications window, right-click on the Bitdefender antivirus application and click on the Uninstall button.
Restart the computer and make sure to remove any other third-party antivirus application installed on the computer.
Check to see if the computer has a stable internet connection.
Once you have gone through these steps, try installing the Bitdefender antivirus application again to fix the Bitdefender Installation Stuck issue.
Bitdefender Installer Initialization Failed
Make sure that your computer has all the requirements necessary for the Bitdefender antivirus application to be installed on it.
The system requirements can be the main cause for the installer to fail during initialization.
Please make use of the Bitdefender removal tool to remove any past Bitdefender files from the computer.
You can download the full Bitdefender installation kit from the official Bitdefender support website.
Once you download the installation kit, right-click and select Properties.
In the security section, click the Unblock option and click the OK button.
Now, run the installation file (Right-click and select Run as administrator). This will resolve the Bitdefender Installation Stuck.
Bitdefender Error Reboot Before Installing
When you come to a point where the initialization of the Bitdefender installer file fails, you can follow the steps as given below.
When the installation starts, the following error message appears: "Setup has encountered an Error !" Also, an error message prompting you to reboot your computer before installation will appear.
Make sure to remove any previously installed Bitdefender applications from the computer.
Download the removal tool for the appropriate program and uninstall it from the computer.
After removing the previous version of Bitdefender from your computer, go to the Program Files folder on your computer and delete the Bitdefender files, if any.
Now, install a new copy of the antivirus and check whether the error message to reboot the computer appears again.
If you still find the problem existing, run a System File Check (SFC) to repair the corrupted or missing files.
Click the Start menu and locate the command prompt option.
Right-click on the command prompt and select the option Run as administrator.
In the command prompt terminal, type the following command Chkdsk/f C: and press the Enter button.
Similarly, run the DISM command in the command prompt.
Run command prompt as the admin user and enter the following command: DISM.exe /Online /Cleanup-image /Restorehealth
You can add permissions to the Bitdefender installation folder:
Create a file path C:/Program Files/Common Files/Bitdefender/SetupInformation/
Right-click on the SetupInformation folder and click the Properties option.
In the Properties window, choose the Security tab and click the Edit button located at the center of the properties window.
The Security window will show two sections:
Click the user account in the Group or User names section.
In the Permissions section, click the Allow checkbox.
Click Apply and then OK.
Bitdefender will now have full permission and you will not have any more Bitdefender Installation Stuck at the time of installation.
Fix Bitdefender Installation Failed
When you come across this kind of error, there is only one way in dealing with the failed installation.
Remove the Files related to the Bitdefender antivirus software from your computer.
Also, delete the setup file and again download the Bitdefender application from scratch.
Then install to see if the problem persists.
Make sure to run the installation file as the admin user on your computer.
Bitdefender Won't Install Windows 10
Remove existing Bitdefender programs:
There are many troubleshooting steps to fix the installation error of the Bitdefender application in the Windows 10 computer.
Let us see the two principal methods that can prove helpful at this time.
Make sure you uninstall any previously installed and running Bitdefender applications from the computer.
You can visit the Official Bitdefender support page and download the removal tool and remove them from the computer.
Turn off Windows Defender real-time protection:
Click the Start button from the desktop and open the Settings window.
Navigate to the Update & Security option and select Windows Security.
The Virus & Threat protection settings window will open. Now, scroll down to the Real-time protection and set the Real-time protection to Off.
Bitdefender Installation Stuck Mac
Open the Official Bitdefender support page from the browser.
Download the file com.biddefender.agent.log.plist.
You must copy the downloaded files in the shared folder when the contents of the Bitdefender files are saved.
Now you will have to reboot your Mac system:
Restart your Mac and when the screen powers up, press and hold the Shift key.
You will see the Safe Boot message appear on the upper right corner of the screen.
Open the Applications section in your Mac and select Utility option to open Disk Utility.
Disable any other third-party applications that might have been installed on the computer.
Disable Proxy settings from the System preferences option.
Open the following options: System Preferences > Network > Active Connection.
Click the Advanced tab and select the Proxies tab.
In select a protocol to configure the window, click all the checkboxes to disable the options.
Click OK and then Apply button.
Now try installing the Bitdefender antivirus program and see if the Bitdefender Installation Stuck problem persists.