Norton 360 offers some excellent features, such as a smart firewall, password manager, dark web monitoring, etc. This Antivirus software is being used by several people all over the world. However, many Mac users face some issues when they try to install Norton 360 on their computers/devices. Some other users encounter problems after they have installed Norton 360 on their Mac devices. This means that the Antivirus does not function properly even after correct installation. .On this page, we shall discuss the problems due to which Norton 360 Not Working On Mac and the methods to fix them.
Method 1: Checking the compatibility
When users try installing Norton 360 on their Mac computers/devices, they might come across some incompatibility messages on their screens. Some examples of these messages are given here:
“Incompatible Software: This version of Norton product is not compatible with this version of macOS.”
Another example of such incompatibility messages is given below:
“We have detected an incompatible version of Norton product. Please uninstall the existing version…”
The above messages indicate that your Mac version does not support Norton 360. So, the first step you need to take when you find that Norton 360 is not working on your Mac is to make sure that your Mac version supports the Antivirus software.
For instance, the macOS Big Sur version supports only some of the Norton products. However, it supports Norton 360. Also, for Norton 360 to be installed on your Mac and for it to function properly, you have to ensure that the minimum operating system requirements are met.
Now, if your Mac OS version supports Norton 360, and still the Norton 360 Not Working On Mac, move on to the following method.
Method 2: Uninstalling and Reinstalling Norton 360
For many users, the problem was fixed when they uninstalled Norton 360 from their Mac devices and then reinstalled it. To do the same, follow these steps:
On your Mac computer/device, click on the Finder icon in the dock.
Go to the Favorites section and then select Applications from the left pane.
Now, locate the Norton 360 icon and drag it to the Trash or Bin.
Next, you have to click on the Continue button.
If you are prompted for your administrator account password, enter it and click on the OK button. Now, continue with the steps to fix the Norton 360 Not Working On Mac.
Once you are done clicking on the OK button, you can see that a new window displays. Here, click on the Uninstall button.
In case you are prompted for your administrator account password, enter it and click on Install Helper.
Click on the Restart Now button.
The Norton 360 uninstallation part is now over. The next stage is to reinstall Norton on your Mac. To do the same, follow these steps:
Before you start downloading the latest installer, ensure that you delete all of the older installers from the Downloads folder.