Many users face problems while connecting to the Internet because of the Norton product installed on their computers. Such issues might be caused by some temporary issue from your service provider or a problem on your computer that originates from the firewall. You can rectify this issue by navigating to the My Norton window and turning off the firewall from there. Let us see how to fix Norton Antivirus Blocking Internet Access issue.
Now, follow these instructions to fix the “Norton antivirus blocking Internet access” issue.
- Launch Norton on your computer. In case you see the My Norton window beside Device Security, click Open.
- Next, choose the Settings option. The Settings window will now pop up.
- Select the Firewall option.
- Click the General Settings tab. Beside the Smart Firewall option, you can see a slider. Click on this slider to turn it off.
- Go to the Protection Alert dialog box. Here, click on Apply from the displayed drop-down menu. Choose the Permanently option.
- Click on the OK button.
- Now, you need to check if you can connect to the Internet by going to this URL: www.nortonlifelock.com
- Repeat the above procedure to turn on the Smart Firewall. Click on the slider next to the Smart Firewall option to turn it on and continue to resolve the “Norton blocking Internet access” issue.
- Prior to following the steps given below, make sure you have turned on Smart Firewall.
- Based on whether you can access the Norton LifeLock website after you turned off the firewall, pick one of the options given here:
- You can access the website only after you disable the firewall:
- If this is the case, you need to reset your firewall rules.
- You cannot access the website even after you have disabled the firewall:
- In this case, you have to uninstall and reinstall your Norton product.
- Some of the browsers or apps are unable to access the Internet:
- If this is the case (you are able to connect to the Internet, but a specific web-enabled application cannot), you will have to modify your firewall program rules.
- You have now successfully fixed the “Norton antivirus blocking Internet access” problem.