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How to fix Norton Family Problems?

Norton Family is a product from Norton that helps you to monitor and supervise all your kid’s activities online. You can also set online time limits using this application. The chance for an error/issue to occur in Norton Family is less. But, some users have encountered an issue with it.

The below section explains how to fix the Norton Family problems.

Issue 1: When access to a device is restricted during allowed hours

Solution: Lock and Unlock the device

  • First, sign in to your Norton account.
  • Choose the child profile.
  • Click the Lock Child’s Devices option.
  • Now, the Instant Lock window will open up.
  • Click Lock in it.
  • Now, your child profile has been locked.

To unlock it, click Unlock Child’s Devices > Unlock.

Issue 2: Norton Family not monitoring the web browsing activities

Solution: Enable the Norton Family add-on

Based on the web browser you’re using, the options and menus might change.

  • Open the default web browser on your computer.
  • For Firefox: Click Open Menu > Add-ons. Go to the Extensions tab. Click the Norton Family option and enable its extension. Now, restart the Firefox browser.
  • For Google Chrome: Click Customize and control Google Chrome > Settings > Extension. Enable the Norton Family extension. Restart the browser.

Now, the Norton Family application will start to monitor web browser activities.

Issue 3: Norton Family stops monitoring the web activities after uninstalling Norton Internet Security or Norton 360

Solution: Reinstall Norton Family

  • On your Windows computer, open the Run application as an administrator.
  • Type appwiz.cpl and tap Enter.
  • Look for the Norton Family application in the installed programs list. 
  • Click the Uninstall button.
  • If prompted, enter your Norton account’s email address and password.
  • Click OK > Next > Restart.
  • After restarting the computer, reinstall the Norton Family application.
Norton Family Problems

If the Norton Family Problems persists even after reinstalling the application, contact us.