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Norton live update failed Mac

Norton live update failed Mac

Norton LiveUpdate is a utility that downloads and installs security updates and software patches. Sometimes, Norton LiveUpdate fails to run. You should know the exact reason for this error to hamper the performance of the Norton application installed on your computer. It may happen due to connectivity issues. Check whether you can run LiveUpdate after getting a stable Internet connection. If you cannot resolve the Norton live update failed Mac issue, try the following methods given below.

Restart your computer and run LiveUpdate

  • Exit from all the programs running on your Mac and restart your computer.
  • You can find the My Norton window next to Device Security. Click Open.
  • In the Norton main window, double click Security and select LiveUpdate.
  • When the update gets completed, click Ok.
  • You need to run LiveUpdate until you get the message “your Norton product has the latest protection updates.”
  • Now, exit all the programs and restart your computer.
  • Even then, if you cannot run LiveUpdate, wait for another 24 hours and run LiveUpdate again.

Uninstall and reinstall the Norton security app


  • On your Mac’s menu bar, click the Norton icon followed by Open Norton
  • In the Norton menu, click Norton and then select Uninstall Norton Security.
  • Now click Uninstall for uninstalling the Norton Security app.
  • Type your Mac’s administrative password and click Install Helper.
  • Restart your device and remove all the Norton programs using RemoveNortonMacFilesTool (you need to download this tool separately).


  • Sign in to your Norton account (type the required email and password of your Norton account).
  • Open My Norton Portal and click Download.
  • Now install your Norton Portal.
  • You will be asked for your Mac’s administrative user account password. Type it and then click Install Helper. Now click Restart.
  • Click Open Preferences in the Norton installation window and follow the steps to reinstall the Norton security app.
  • This should fix the Norton LiveUpdate issue on your Mac. Now we have seen how to fix Norton live update failed Mac issue.