The Norton Power Eraser tool is used to remove all the threats from your computer. You can use this tool to scan for threats even if you have already installed a Norton product or any other security product for protection. If the Norton Power Eraser not working in Normal mode, you have to run it in Safe mode.
Steps to run Norton Power Eraser in Safe Mode
The simple steps to run the Norton Power Eraser tool in Safe Mode are given on this page.
1. Start your computer in Safe Mode
Close all the programs/applications that are running on your computer.
On the keyboard, hold the Win and R keys simultaneously.
Type the msconfig command line in the Open bar and click the OK button.
If the User Account Control box appears, select the Yes or Continue option.
When the System Configuration window appears, click the Boot tab.
Select the Safe boot option and click the Network button.
Click the OK button.
When prompted, select the Restart option to restart the computer.
Now, the computer starts in Safe Mode. This will resolve the Norton Power Eraser not working problem.
2. Run the Norton Power Eraser tool
On the computer, navigate to the location/folder where you saved the installer file of the Norton Power Eraser tool.
Double-click the file. Click the Yes or Continue option when you see the User Account Control window.
Review the license agreement. To agree with it, click the Accept button.
Note: You can scan for threats if the Norton Power Eraser tool not working problem doesn’t occur.
Click the Scan for Risks icon in the Norton Power Eraser window.
This tool performs a Rootkit scan by default. If prompted, restart the computer.
Note: If you do not want to include the Rootkit scan, navigate to Settings. Deselect the Include Rootkit scan (requires a computer restart) option.
After the restart, the Norton Power Eraser tool begins to scan your computer automatically.
Carry out the instructions on the screen to finish the process.
Once done, you can restart the computer in Normal Mode.
If the Norton Power Eraser tool is still not working in Safe Mode, check if the tool is compatible with your computer. If it is compatible, you have to uninstall and reinstall the tool to resolve the problem.
Uninstall and reinstall the Norton Power Eraser tool
On your Windows computer’s keyboard, press the Win and X keys at the same time.
Select the Programs and Features or Apps and Features option.
Choose the Norton Power Eraser tool and click the Uninstall button.
If you cannot uninstall this tool by the standard method, remove the Norton installer file from the computer.
Once done, download and install the tool on the computer.
Check if the Norton Power Eraser not working problem has been resolved.