• Home
  • Sophos Update Failed

How to fix Sophos Antivirus Update Failed issue?

Sophos antivirus is a security program to protect your device from malware, viruses, Trojans, worms, adware, spyware, and other threats. It is compatible with Windows and Mac devices. It is recommended to update the Sophos antivirus program whenever a new update is available to minimize the system’s vulnerability. When you try to update the program, sometimes the process might fail due to various reasons. Continue reading to know why the Sophos Antivirus update failed and how to fix it.

Sophos Antivirus Update Failed

Cause-1: Incorrect AutoUpdate settings

  • You can modify the wrong AutoUpdate settings.
  • Right-click the Sophos icon on the system tray at the bottom right end of your desktop.
  • Now, choose Open Sophos Endpoint Security and Control to open the main interface.
  • When the window opens up, navigate to the Updating section and click Configure Updating.
  • The Properties for Sophos AutoUpdate window will now open. In this window, click the Primary location tab.
  • Now, choose Sophos in the Address field and enter the correct User name and Password to access the update source of Sophos.
  • If you are using a proxy network, enter its information in the Proxy Details field.

Cause-2: Error in the alc.log file

  • Examining the log file to find out the error would help you to fix it.
  • Open the Sophos Endpoint Security and Control window as mentioned earlier, select View updating log.
  • Next, find the Message column and carefully read the texts.
  • Search for the message line “Sophos AutoUpdate started” and then read the update texts upwards to know the error.
  • You can find the error that has occurred after the last update and take the necessary action.

Cause-3: Interfering security settings

  • The firewall settings on your device can block the update process of Sophos Antivirus.
  • Make sure you disable the firewall settings of the device before you update the Sophos program.
  • If the Sophos Antivirus Update Failed issue persists, click the Call button provided on this web page to get remote assistance